# Privacy Policy | WestAI Search > How WestAI Search collects, uses, stores and protects personal information, and how to exercise your rights under Australian privacy law. URL: https://aiseoperth.net.au/privacy-policy/ # Privacy Policy Last updated: 29 July 2026 This policy explains how WestAI Search ("we", "us", "our") handles personal information. We are based in Victoria Park, Western Australia and operate under the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). ## 1\. Information we collect We collect only what we need to respond to you and deliver work you have engaged us for: - Name, email address and business name, when you submit the enquiry form - Website address and a description of what you want help with - Correspondence history, including emails and consultation notes - Where you engage us, access credentials you choose to share for tools such as Google Search Console or Google Analytics - Standard technical information collected by our hosting and analytics providers, such as approximate location, browser type and pages viewed We do not collect payment card details on this website. Invoicing and payment are handled outside the site. ## 2\. How we use your information - To reply to your enquiry and arrange a consultation - To scope, quote and deliver AI SEO, entity SEO and audit work - To produce reports and recommendations for your engagement - To meet our record-keeping and tax obligations - To improve this website and the resources published on it We do not add enquirers to a marketing list without consent, and we do not sell personal information to anyone. ## 3\. Form submissions The enquiry form on this site posts to a third-party lead-capture service, which strips unsafe content, applies spam filtering and forwards the submission to us by email. The information you enter in that form is transmitted to that service in order to reach us. Do not use the form to send sensitive personal information. ## 4\. Analytics and cookies This site may use analytics and tag management to understand how visitors use the pages, including which guides are read and which referrers send traffic. These tools may set cookies or use similar technologies. You can refuse or delete cookies in your browser settings; the site remains usable if you do. ## 5\. Sharing your information We share personal information only where it is necessary: - With service providers who host this site, deliver our email, or process form submissions - With professional advisers such as accountants, where required - Where we are required to by Australian law ## 6\. Storage and security Information is stored on services with access controls and encryption in transit. Some of these providers store data outside Australia. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, but no method of transmission or storage is completely secure. ## 7\. Retention Enquiries that do not become engagements are retained for up to two years so we can recognise returning contacts, then deleted. Engagement records are retained for seven years to meet Australian record-keeping and tax requirements. ## 8\. Your rights - Ask what personal information we hold about you - Ask us to correct information that is inaccurate or out of date - Ask us to delete information we no longer need to keep - Withdraw consent to any optional communication at any time - Complain to us, and then to the Office of the Australian Information Commissioner if you are not satisfied with our response ## 9\. Third-party links Our guides link to third-party documentation and resources. We are not responsible for the privacy practices of those sites, and this policy does not apply to them. ## 10\. Changes to this policy We may update this policy as our practices or the law change. The date at the top of the page shows when it was last revised. ## 11\. Contact us Questions or requests about this policy can be sent to seo@aiseoperth.net.au [mailto:seo@aiseoperth.net.au →](mailto:seo@aiseoperth.net.au) . We reply within one business day during AWST business hours. Our business location is Victoria Park, Western Australia.